FAQ's
Where do you ship to?
We offer global shipping to all destinations. We offer FREE SHIPPING for orders in Hong Kong and also FREE SHIPPING for international orders over USD150.
For all other international orders, we charge a flat shipping fee of USD15 and orders will arrive in approximately 3-6 business days of purchase.
Where can I purchase Parallel 51 clothing?
You can shop us online at www.parallel51.co or at our flagship store in Hong Kong (69 Hollywood Road, Central).
You can also find us at various Pop-Up locations. Keep an eye on our social media for details: @parallel51official.
What is your returns and exchange policy?
You can request an exchange or return within 14 days of receiving your order via email to info@parallel51.co.
The item(s) must be exchanged or returned in original condition with the original packaging and all tags attached. Any garments that appear to have been worn, washed, or altered in any way will be refused.
Please take care when trying on garments, as we cannot accept garments that have make-up stains and/or that smell of perfume. We do not cover the cost of item(s) being returned or exchanged. Please ensure you have your receipt or email order confirmation available.
Can I return a sale item?
Items purchased during a promotional period or purchased using a discount code are eligible for exchange or store credit only, and not refunds. The particular promotion in issue may also have additional terms and conditions.
What if I receive a damaged or faulty item?
We take great care in ensuring the items you receive meet our quality controls. However, if you do receive an item that is damaged or faulty, please email us at info@parallel51.co so we can review the matter.
What payment methods do you accept?
We currently accept Visa, Mastercard, Amex, Union Pay, ShopPay, PayPal, Apple Pay and Google Pay.
When will my order arrive?
We used FedEx International delivery for global orders and SF Express for Hong Kong orders. Orders will arrive in approximately 1-2 business days (HK) and 3-6 business days (International).
How can I contact you?
You can contact us by sending an e-mail to info@parallel51.co and one of the customer service team will get back to you as soon as possible. Please allow up to 48 hours for a reply.
You can also send us a direct message on our Instagram account @Parallel51official.
What if I want to change or cancel my order?
Once an order is submitted online, it cannot be changed or cancelled. As orders are placed online, they are sent through to the warehouse for packing, and once an order reaches the warehouse, we are unable to cancel it. Should you no longer want your purchase after placing the order, you will need to submit a return request and send the unwanted items back once the order has been received.
Parallel 51 cannot be held liable for the reimbursement of any shipping costs for change of mind purchases or due to the submission of incorrect shipping details when placing your order. Please ensure you check all shipping details
carefully before submitting your order.
How do I use my Parallel 51 Gift Card?
Parallel 51 Gift Cards are delivered via email with a redeemable code that can be used at checkout by entering the code in the “discount code or gift card” section.
If the Gift Card doesn’t cover the full order amount, the remaining balance must be paid with another payment method.
If a purchase made with a gift card is returned, the refunded amount will be reissued as a new gift card or store credit with a bespoke code.
Parallel 51 Gift Cards are valid for 3 years from the date of purchase or return and can only be redeemed online.